Reference

Legal rules for your bonafit88 account

bonafit88 Legal sets out how account access, wallet records and policy requests work for you in Indonesia.

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bonafit88 Legal rules for your bonafit88 account
CONTACT ROUTES

Three ways to ask about Legal

A clear contact route helps you resolve a policy question without guessing which team to reach. We connect account, wallet and Legal requests so the relevant record can be checked once you provide the needed details. Use the route that matches your question, and never send a password or full wallet PIN in a message. Our support team can explain the next account step, while policy requests are handled through the same account-linked contact details.

Team online

Account desk

For access, phone verification or an account condition, contact support through the account help channel. Include your registered phone number and the exact message shown on screen; we use those details to locate the correct account record.

Wallet records

For a DANA, OVO, GoPay or QRIS record, send the payment reference and date through support. We can compare the receipt with the wallet status without asking you to disclose a password, PIN or complete wallet login.

Policy request

For a data copy, correction or deletion request, use the contact details linked to your account. We may ask for phone verification before acting, because a policy change must reach the account holder rather than an unrelated sender.

DATA PRACTICE

How we handle Legal requests

We treat a Legal request as an account matter, not as a general message sent into a queue.

Account details

We use your registered phone details to connect a policy request with the correct account. Phone verification can be requested before we disclose, correct or remove personal account data, reducing the risk of changes being made by another person.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may remain attached to an account record so we can reconcile a receipt and answer a later transaction question.

Cookie choices

Cookies can support the account path and remember limited session settings on your browser. You can ask support which cookie category relates to a Legal question and request clarification about data connected with that setting.

Security checks

We do not ask you to share your password or wallet PIN for a policy request. If identity confirmation is needed, use the registered contact route and follow the account step shown by support.

Retention questions

If you ask how long a record is kept, tell us the record type, such as a phone event, QRIS receipt or account message. We can then explain the applicable retention reason and the available request path.

Change requests

To correct, access or remove personal data, send a request from the contact details tied to your account. State the action you want and the affected record; we will confirm the next step and any required verification.

Answers about bonafit88 Legal

These Legal answers address the questions you may have before opening an account or asking us to change an account record. The exact outcome can depend on your location, the record involved and the verification details available to us. Where local law permits, we explain the applicable route clearly and keep the request connected to your account.

bonafit88 Legal covers account access, phone verification, payment references, cookies, security checks, data retention and requests to access, correct or remove personal details. It also explains that access depends on local law and may differ by your location.

Access depends on local law. Before opening an account, you are responsible for checking whether the service is available where you are located. If you are in Jakarta or Yogyakarta, support can explain the account path without confirming eligibility beyond the applicable local rule.

Send the request through the contact route linked to your account and state that you want a copy of your personal data. Include your registered phone details, but do not send a password or wallet PIN. We may complete phone verification first.

Yes, you can ask us to correct an inaccurate account detail through support. Name the field that needs changing and use your registered contact route. We may request phone verification before applying the change so the record stays connected to you.

We use the DANA or QRIS reference, date and account link to identify a payment record. That information can help us match a receipt with wallet status. For a Legal question, provide the reference only and keep your wallet PIN private.

Submit a removal request through the contact details connected to your account and identify the records involved. We check the request before acting and explain any data that must remain for a stated account, payment or legal reason.

Use the account support contact path and mention the specific Legal section or date that concerns you. We can explain what changed, which account step it affects and whether the revised condition applies where local law permits.

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